Bigger. Better. Both?
13 October, 2015
Profit, delusion and the BigLaw obsession
His K&L Gates provenance and the way our guest contributor began his recent article in Legal Business caught my eye. Tony Griffiths’ piece was titled “…on profit, delusion and how Big Law became obsessed with the wrong things”. With his permission, we quote Tony and reinvigorate debate on the dangerous obsession with law firm league tables.
8 October, 2015
20 August, 2015
Lessons in client complaint handling for every professional services firm
Beaton is delighted to re-publish ‘Loyalty moments and online dispute resolution – a lesson about complaints?’, the first post from Professor Richard Moorhead on our blog. We are all privileged to have this access to Richard’s insights into many facets of the legal and other professions contributed in an incisive and inimitable style. You are invited to welcome Richard and join […]
16 June, 2015
So, you want to list your law firm on the stock market?
The headlines sound marvellous to hard-pressed law firm partners (don’t all weep tears of sympathy into your beer): “Gateley partners to share £25m”. Wow. An exit route and, what’s more, a means of realising a goodwill value for your practice, as well as the return of your capital. What law firm partner could want more? […]
10 September, 2014
Book review – ‘A Comprehensive Guide to the Asia-Pacific Legal Markets’ by John Grimley
The rapid economic growth in Asia, particularly South East Asia, in recent years, has led experts to claim that the 21st century is the ‘Asian century’. As a result of this economic growth, the legal market in the Asia-Pacific region is predicted to double in size and become one of the most important legal markets […]
10 June, 2014
The Trusted Advisor. RIP.
Guest. Accounting. Consulting engineering. Law. Management consulting. Other professional services. Strategy
There are 10 reasons why it’s time to drop the tired phrase of ‘Trusted Advisor’ from your client strategy. In fact it’s time for the Trusted Advisor to RIP. It’s the phrase found most often in the marketing collateral and websites of the best known law firms. But is it time to challenge this shibboleth? Is […]
8 November, 2013
Client Centric Index reveals changes in business models and differences in regional strategies
Gulland Padfield’s Client Centric Index has been used by management teams from over 100 firms. The Client Centric Index diagnostic has been used in the USA, Europe, Latin America and Asia. It has generated over 36,000 assessments by participants of 12 distinct areas of strategy covering strategy formulation and implementation, operational excellence, governance, client relationship […]
12 April, 2013
Charmed Circle and the luxury goods market
In responding to Eric Chin’s analysis of the Charmed Circle law firms let me start by considering a retail analogy. What’s happened in the luxury goods market… Luxury stores and brands such as Tiffany and Hermes are subject to economic ups and downs but I have seen no evidence of fundamental changes in the buying behaviour of […]
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